WebTurboPlayer troubleshooting hints
- Check ports used in the settings.json match the ports used in Turboplayerservice.par
- Make sure ports are open
- (e.g. 8095, 8096 for https/wss)
- turn off windows defender firewall completely and see if it makes a difference
- Make sure TurboPlayer is running
- Restart TurboPlayerService
- Have you updated the HTTPS certificate?
- make sure the old certificate is not still registered to the port (e.g. 8095)
- remove the registration, register the new cert to the port
- make sure the old certificate is not still registered to the port (e.g. 8095)
- Is the turboplayerservicelicense.dll in the turboplayerservice folder?
- if not, WebTP will be read only
- Restart TP/WebTP machine