System.Data.SqlClient.SqlException (0x80131904)

Error Message

If you find an error message within your DPE logs, which contains

FunctionName( Arguments)
failed: System.Data.SqlClient.SqlException (0x80131904): Cannot open database "DigasDBTestMT" requested by the login. The login failed.
Login failed for user 'Domain\Username'.

and looks complete like

EasySearchEntryIdsByFilterWithModeAndSkipOptions(Database\Table, 0, 10000, '<XmlFilter>
<And>
   <Field Name="SoftDeleted">1</Field>
   <Not>
      <Field Name="NoDelete">1</Field>
   </Not> <Field Name="ChangeDate">
   <LessOrEqual Parse="1">@now()@addtime("-10:00:00:00")</LessOrEqual>
</Field>
</And>
</XmlFilter>', 'CreateDate Desc', False) failed: System.Data.SqlClient.SqlException (0x80131904): Cannot open database "Databasename" requested by the login. The login failed.
Login failed for user 'Domain\Username'.
   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions, SessionData reconnectSessionData, DbConnectionPool pool, String accessToken, Boolean applyTransientFaultHandling, SqlAuthenticationProviderManager sqlAuthProviderManager)
   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnection owningObject, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject, DbConnectionOptions userOptions, DbConnectionInternal oldConnection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.SqlClient.SqlConnection.TryOpenInner(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.TryOpen(TaskCompletionSource`1 retry)
   at System.Data.SqlClient.SqlConnection.Open()
   at David.Dpe.ContentService.ContentServiceImpl.ValidateDb(DbLogonInfo logonInfo, IsolationLevel isolationLevel) in D:\ccnet\Release\DPE_Services\source\Services\ContentService\ContentService\ContentServiceImpl.cs:line 367
   at David.Dpe.ContentService.ContentServiceImpl.EasySearchEntryIdsByFilterWithMode(String tableId, Int32 offset, Int32 maxResults, ContentFilter filter, QuerySortOrders orders, SearchMode mode, Boolean skipTotalCount, Boolean skipChangeNumber) in D:\ccnet\Release\DPE_Services\source\Services\ContentService\ContentService\ContentServiceImpl.cs:line 1139
   at David.Dpe.ContentService.ContentService.EasySearchEntryIdsByFilterWithModeAndSkipOptions(String tableId, Int32 offset, Int32 maxResults, ContentFilter filter, QuerySortOrders orders, SearchMode mode, Boolean skipTotalCount, Boolean skipChangeNumber) in D:\ccnet\Release\DPE_Services\source\Services\ContentService\ContentService\ContentService.cs:line 2650
ClientConnectionId:f36d87d2-de46-448f-aa0e-8f235717f541
Error Number:4060,State:1,Class:11

Issue Description

Users may encounter a database access error when a DPE Workflow attempts to interact with a database for which the used user lacks proper access permissions.

This error typically arises due to misconfiguration.

Possible Solution

To try to resolve the database access error, follow these steps:

Ensure that the workflow configurations are accurate. Check that the workflows are correctly mapped to their respective databases.
Confirm that the service accounts executing the workflows have the required permissions for the databases they need to access.
Perform a test connection to the database using the service account credentials to verify access rights.
Refer to the DPE system documentation for detailed instructions on configuring workflows and setting up service accounts.
If the issue persists after taking the above steps, reach out to the support team for further assistance.